Office Policies

orthodontist office Melbourne FLIn order to keep things running smoothly when you visit our office we encourage you to read through our office policies and browse through the topics below to find the answers to many common questions our patients have.

If you are unable to find the answer to your question we are always available to take your calls during normal business hours.

 

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Scheduling

Our office hours are Monday, Tuesday and Thursday for all appointment types from 8:00am to 5:00pm.(We are closed from noon until 1:00pm for lunch)On Wednesdays we are open from 8:00am to 3:00pm. Wednesdays are generally reserved for your initial visit, diagnostic records and consultations.Thursday now has extended hours until 6:00pm for braces adjustments. We are also available to take your calls on Friday from 8:00am until noon.

We schedule 30 minute adjustments from 8:00am to 9:00am and from 2:00pm to 4:00pm to accommodate your work and school schedule. Longer appointments are scheduled between 9:00am and 2:00pm.

Prime Appointment Timeslots

If given the option, all of our patients would schedule every appointment at 4:00pm, however, there are just not enough after school appointment times to go around. In order for each patient to have their fair share at these prime appointment times, we would like to offer the following suggestions:

  • Know your school schedule and consider using the lunch hour, PE or study hall hour.
  • Pick a different class each time
  • Consider car-pooling with other students

To help keep us on schedule we also ask

  • Upon arrival please check in at the front desk computer and then proceed directly to the brushing station.Don’twait to be seated for your adjustment before you brush.
  • Please understand that if an appliance requires a repair, we will repair it at your visit if time allows, but not if it puts you into the next patient’s scheduled time. Please call ahead and let us know that something is loose or broken so we can be better prepared. Repairing a loose/broken bracket or band can easily take an hour and are usually scheduled during school time.
  • We set aside time each day to handle emergencies such as pokey wires and repairs. These times are usually right before and after lunch. Please call right away if you have a pokey wire so we can see you the same day.

Emergencies

Broken Appliances and Missed Appointments

Bent, broken, or loose appliances and/or a missed appointment can easily lengthen your treatment six to eight weeks with each occurance. Please be careful to follow instructions to reduce breakages and call us as soon as possible if you notice a problem. It usually won’t be necessary to get in immediately but we will schedule accordingly.

After Hours Emergency

Dr. Brigance is on call 52 weeks out of the year. If she is out of town, arrangements will be made with a staff or another orthodontist in the area to handle emergencies.

What is an Emergency

An emergency constitutes a situation where the patient is in pain and for example is unable to eat. When in doubt, please call Dr. Brigance.Call the office at 321-242-9900and get advice from our receptionist. If the emergency occurs after hours you will reach an answering service that will direct you to Dr. Brigance’s cell phone number.


Fees and Payments

How Fees Are Determined

The cost of treatment is based on the severity of the patient’s orthodontic problem and the time in treatment.

Payment Plans

Three payment plans are available:

  1. Payment in Full- A 5% discount is given for those paying in full with a check or cash.
  2. Down Payment and Monthly Payments with No Interest- For your convenience, and to keep your payments on schedule, your monthly payments will be automatically withdrawn from your checking or savings account by Orthobanc.Click Here to Visit Orthobanc
  3. No Down Payment and Monthly Payments with Interest- For our patient’s who prefer not to make a down payment, financing of all or part of the fee can be arranged through CareCredit.Click Here to Visit CareCredit

Insurance

How Fees Are Determined

The cost of treatment is based on the severity of the patient’s orthodontic problem and the time in treatment.

Payment Plans

Three payment plans are available:

  1. Payment in Full- A 5% discount is given for those paying in full with a check or cash.
  2. Down Payment and Monthly Payments with No Interest – For your convenience, and to keep your payments on schedule, your monthly payments will be automatically withdrawn from your checking or savings account by Orthobanc. Click Here to Visit Orthobanc
  3. No Down Payment and Monthly Payments with Interest – For our patient’s who prefer not to make a down payment, financing of all or part of the fee can be arranged through CareCredit.Click Here to Visit CareCredit